How to spot a rogue locksmith
Warning signs of a rogue or overpriced locksmith, how to get a fair fixed price, and what to do if you've been overcharged.
By LockedPrice · Updated
Warning signs
- A very low "from" price in an advert, with the real price only given once they're at your door.
- No business name or address, or a national number that goes to a call centre rather than a local locksmith.
- Refusing to give a fixed price before setting off.
- Going straight to drilling the lock without trying to open it first.
- Insisting on cash only, or no receipt.
- Not asking for any proof that you live there.
How to protect yourself
Get the full price for call-out and labour before anyone comes out, plus a range for parts in case a lock has to be replaced. Ask for the business name and address, and check reviews from real customers.
On LockedPrice every quote is a fixed price from a named, checked local business, and it can only change if you approve a new price in writing in the app.
If you think you've been overcharged
Under the Consumer Rights Act 2015, a service should be carried out with reasonable care and skill, and if no price was agreed beforehand you should pay no more than a reasonable price. Ask for an itemised receipt, complain to the business in writing, and if that doesn't work, contact the Citizens Advice consumer helpline, which passes cases to Trading Standards.
If you booked through LockedPrice, report it in the app within 7 days and we'll look into it.
Questions
How do I know if a locksmith is legitimate?
Look for a named business with a real local address, a fixed price agreed before they set off, reviews from real customers, and a locksmith who asks for proof you live there.
What can I do if a locksmith overcharged me?
Ask for an itemised receipt, complain in writing, and contact the Citizens Advice consumer helpline if it isn't resolved. If you booked through LockedPrice, report it in the app.
Should a locksmith drill my lock straight away?
No. Most standard locks can be opened without damage, so drilling should be a last resort explained to you first.
General information, not legal advice.
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